Job Description
Organization Description
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Job Description
We are looking for a dynamic leader to join the High Net Worth (HNW) Card Product team, focusing on driving growth and delivering on the product vision for our HNW customer segment and the J.P. Morgan Reserve card portfolio. This role will be responsible for overseeing our card product channel/ distribution strategies, working in close partnership with cross-functional stakeholders, including Brand, Travel, and Wealth Management teams.
Key Responsibilities
- Support development of HNW channel strategies, informed by historical channel performance, customer research, competitive insights, and analytics in partnership with Brand, Wealth Management, Travel, and Marketing stakeholders
- Support development of requirements for enhancements across acquisition and customer marketing digital, email, and banker/field enablement channels
- Assess and optimize current channel/ distribution strategies to maximize effectiveness and efficiency
- Collaborate with marketing and communications partners and card acquisition and customer marketing centers of excellence on portfolio campaign planning, deployment, and effectiveness
- Maintain regulatory, legal and controls requirements and ensure necessary disclosures remain up to date and in compliance
Qualifications:
- 8+ years of proven acquisition and/or customer marketing, and leadership experience; with a particular focus in credit cards, financial services, and/or HNW-oriented products
- Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
- Strong understanding of the HNW client profile and relevant client journeys in order to execute relevant banker/ field enablement, digital, and email channel strategies
- Experience in managing relationships with external agencies, as needed
- Strategic thinker with a passion for creativity and innovation, while maintaining a focus on detail and execution
- Excellent written and verbal communication skills across varying seniority levels internally and externally
- Proven ability to lead and influence large teams of cross-functional internal and external stakeholders and drive business results while demonstrating strong collaboration, relationship and project management skills
- BA degree or equivalent required, MBA preferred