Job Description
Client Service Associate
Location: Los Angeles, CA
Overview:
Empirical Wealth Management is a rapidly growing financial services firm that manages $6.5 billion in assets for individuals and businesses. Since our inception in 2006, we have expanded through steady referrals from clients and business partners, with a goal to grow our assets under management to $10 billion within the next two years and to continue opening offices across the country. We are seeking an energetic Client Service Associate to support our Los Angeles office by handling a wide range of administrative, client service, and operational tasks in a fast-paced environment. This role offers the opportunity to contribute to the smooth operation of the office while providing excellent service to our clients.
Key Responsibilities – What you will be doing in this role:
Client Service:
- Provide superior client service by handling all incoming client requests and ensuring follow-through to meet client needs.
- Monitor client account activity, research and resolve any issues, and communicate solutions to clients promptly.
- Prepare and review new account paperwork to ensure all documents are complete and comply with regulatory requirements.
- Serve as the main point of contact for operational tasks, including tracking rollovers and managing investment funding in coordination with the Associate and Financial Advisors.
- Document key client milestones and data in systems such as Salesforce and the Charles Schwab platform to support future interactions and enhance client relationships.
- Maintain risk awareness and compliance by identifying and resolving issues according to company procedures and regulatory guidelines.
- Support firm-wide initiatives and assist with company projects as needed.
Office and Facilities Management:
- Greet and assist clients and visitors, ensuring a warm, professional, and welcoming environment.
- Answer phones, manage mail distribution, and handle outgoing mail and shipping requests.
- Maintain office and kitchen supplies inventory, ordering items as necessary.
- Ensure conference rooms are clean, prepped, and ready for client meetings.
- Oversee the office condition, submitting repair, maintenance, and design requests as needed, and liaising with building management to relay essential information to the team.
- Assist in maintaining office files and records in compliance with the firm’s regulations, including scanning and organizing documents.
- Prepare materials for advisors and team members as required.
Experience – What you bring to the role:
- 1+ years of experience in client service role, ideally in a professional office or financial services setting.
- Bachelor’s degree
- Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Exceptional client service skills with the ability to build trust and strong relationships with clients and colleagues.
- Strong organizational skills with the ability to manage multiple tasks and adapt to frequent changes or unexpected events.
- Excellent verbal and written communication skills, with proven ability to function effectively under occasional pressure and time-sensitive deadlines.
- Detail-oriented with strong analytical and critical thinking skills.
Benefits:
- Medical, Vision, Dental, and Disability Insurance are 100% covered for employees.
- 401(k) Plan with company match.
- Paid parental leave after one year of employment.
- Pre-tax commuter benefit account.
Our Culture:
At Empirical Wealth Management, we value collaboration, continuous growth, and a high-performance mindset. Each employee is a vital contributor to the firm’s overall success, and we cultivate an environment where ideas are shared freely, and professional development is encouraged. Our team is passionate, hardworking, and driven by excellence, working together to take charge of our careers and grow alongside the opportunities Empirical offers.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Ability to Commute:
- Los Angeles, CA 90064 (Preferred)
Ability to Relocate:
- Los Angeles, CA 90064: Relocate before starting work (Preferred)
Work Location: In person