Managing Director, Consumer & Community Banking Strategy

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the JPMorgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

About Chase Consumer & Community Banking: 

Primarily under the Chase brand, Consumer & Community Banking (CCB) serves more than 84 million consumers and 7 million small businesses, with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Chase is the clear market leader in Consumer and Business Banking, as well as in Card, and in total combined credit and debit payments volume. Customers engage with Chase across physical and digital channels, including the only branch network in all 48 contiguous states and #1 banking portal in the U.S.

Chase Credit Card is the #1 credit card issuer in America, by share of spend and outstandings. Its portfolio includes both Chase branded cards (Sapphire, Freedom, Ink) and cards co-branded with leading travel and consumer companies (including Amazon, United, Southwest, Marriott, IHG, DoorDash and more). 

Chase Connected Commerce is our two-sided platform that connects Chase’s customers with merchants, brands, and experiences that are relevant to them. It includes Chase Travel, Chase Media Solutions and The Infatuation, as well as lending and payments solutions (e.g., Chase Pay in 4).

About the Role:

We are currently seeking a talented Managing Director to join the Consumer and Community Banking (CCB) Strategy team to lead CCB Card & Connected Commerce Strategy.

CCB Strategy collaborates with senior executives and cross-functional business partners to shape the strategic direction of the business, driving better decision making through business intuition rooted in data. Core focus areas including: (1) Partnering to define the near-term and long-term strategy for CCB and individual LOB/functional initiatives, (2) Serving as strategic advisors embedded within leadership teams, (3) Proactively evaluating our strategy per competitive, consumer, macroeconomic, and regulatory developments,  (4)  Red teaming to prioritize initiatives, funding, and resources effectively, (5) Catalyzing execution by reducing ambiguity and converging related efforts and (6) Communicating our strategy to Investors, the Operating Committee, and the Board of Directors.

The successful candidate will demonstrate a strong understanding of the industry and have a keen interest in utilizing analytics and data science to drive innovation and enhance the customer experience. Additionally, the successful candidate will show an ability to not only develop a high-level strategy but also help mobilize the organization toward strategic execution.

Responsibilities

• Direct strategic thinking and approach for Card & Connected Commerce, identifying critical aspects of challenges and structuring engagements effectively.
• Lead growth strategies through robust analytics and recommendations, collaborating with the Data & Analytics team to drive innovation and enhance customer experience.
• Provide strategic market and competitor analysis to inform decision-making and maintain a competitive edge.
• Influence the strategic agenda by serving as an objective thought partner to the C-suite and senior leaders, extending beyond immediate engagements.
• Generate innovative ideas and stay abreast of market trends to position Card & Connected Commerce at the forefront of the industry.
• Manage project portfolio, priorities, and demand; assemble teams with the right mix of skills and experience for each strategic initiative.
• Build a diverse, inclusive, and high-performing team, leading recruiting, staffing, and performance management to attract and develop top talent.
• Communicate effectively with strong written and oral skills, crafting compelling narratives and influencing senior executives to drive strategic execution.

Experience:

• Over 15 years of leadership experience in a global organization, preferably with a background in consulting and corporate environments, focusing on financial services, card products, and connected commerce strategies.
• Proven problem-solving skills with exceptional analytical abilities to structure and scope complex challenges, synthesize insights, and develop innovative solutions.
• Advanced client management skills, with the ability to partner closely with senior leaders and stakeholders to drive strategic initiatives.
• Strong project management skills, with a proven ability to frame projects, establish governance, and engage appropriate resources, including internal teams and external consultants.
• Exceptional written and oral executive-level communication skills, capable of crafting compelling narratives and influencing senior executives to drive strategic execution.
• Demonstrated entrepreneurial spirit with a track record of initiating change and driving innovation in complex businesses.
• Proven ability to lead and influence across complex, matrix organizations, fostering collaboration and building confidence with peers, while managing change, projects, and people.
• Innovative, strategic thinker with a deep understanding of business and market dynamics in card and connected commerce, capable of articulating vision to motivate and influence others at all levels.